Returns & Refunds, Made Clear.

Return Conditions

For a voluntary change-of-mind return, contact us within 30 calendar days after receipt. Items must be unused, unaltered, and complete, with their original product packaging, instructions, and supplied accessories. Opening the outer shipping package to inspect your order does not, by itself, make it ineligible for return. These voluntary conditions do not limit rights for faulty, damaged, misdescribed, or incomplete goods, or any mandatory consumer rights.

Damaged, Incorrect or Incomplete Items

If an item is faulty, arrives damaged, differs from its description, or has missing accessories or components, contact us with your order details and a description of the issue. Photos can help us assess the problem. We will work with you on an appropriate remedy under applicable law. Where a return is necessary for a faulty, damaged, or incorrectly supplied item, Meravlo will cover necessary return postage. Your statutory rights are not subject to the voluntary unused-item conditions.

Return Shipping & Fees

For a change-of-mind return, the customer is responsible for return shipping costs. There is no restocking fee. Contact us before sending an item so we can provide the correct return destination; the address on your parcel may not accept returns. We recommend tracked shipping and keeping proof of postage. Original delivery charges are generally not refunded for voluntary change-of-mind returns, except where applicable law requires otherwise. Necessary return costs for faulty, damaged, or incorrectly supplied goods will be covered by Meravlo.

How Refunds Work

After we receive and inspect a returned item, we will notify you whether the refund is approved. Approved refunds are issued promptly to the original payment method. Refunds are based on the amount actually paid, including applicable product taxes and after discounts. We do not add a promised bank-processing timeframe; posting times may depend on your payment provider. Original shipping charges are handled as required by applicable law.

Exchanges

We do not guarantee direct exchanges. If eligible, an exchange is handled through a qualifying return and a separate purchase of another item. A replacement accessory is subject to availability. If your item is faulty or not as described, contact us so we can explain the remedies available under applicable consumer law.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to act before dispatch. Once an order is in transit, we may be unable to intercept it; this does not remove any statutory cancellation, withdrawal, or other consumer rights that apply.

Missing or Undelivered Parcels

If tracking shows delivery but you have not received your parcel, or a parcel appears delayed or missing, contact us so we can investigate with the carrier. A delivery scan alone does not automatically end a lost-parcel inquiry or determine your rights. Please check safe places and with household members or neighbours where appropriate, and provide your order number and tracking details.

Your Consumer Rights

Nothing in this policy limits or replaces mandatory rights available under the consumer laws applicable to your purchase. Goods must comply with applicable requirements, including being as described and of satisfactory quality and fitness where required by law. For faulty, damaged, incorrect, or incomplete goods, statutory remedies may apply irrespective of the voluntary change-of-mind conditions or 30-day window.

Where EU or UK distance-selling rules apply, you may have a statutory right to withdraw from a purchase within 14 days after receiving the goods, subject to applicable exceptions. To exercise a withdrawal right, notify us with a clear statement before the applicable period expires; you may use the contact details on our Contact page. You must then send the goods back without undue delay and within 14 days after notifying us, unless applicable law provides otherwise. You may handle goods as reasonably necessary to establish their nature, characteristics, and functioning; any lawful deduction for diminished value is limited to what applicable law permits.

Where a statutory withdrawal applies, we will reimburse payments covered by law, including the cost of the least expensive standard delivery option offered, within 14 days after being informed of your decision. We may withhold reimbursement until we receive the goods or evidence that they have been sent, whichever occurs first, where permitted by law. You are responsible for direct return costs for a change-of-mind withdrawal unless we have agreed otherwise or the law requires us to bear them. These rules do not affect other statutory rights or remedies.